Wednesday, September 26, 2007

Citibank's junk mail opt-out is like jumping through hoops

I have a Citibank NRI (non-resident Indian) account which I don' t use much. But I get a ton of email from them - all marketing messages. I tried "unsubscribing" (still trying to figure out how can you unsubscribe when you didn't subscribe).

The reply I got back from Citibank shows their callous attitude towards their customers and particularly regarding the issue of spam:

From: India Service [mailto:indiaservice@citicorp.com]
Sent: Wednesday, September 26, 2007 8:39 AM
To: Murali Krishna Devarakonda
Subject: RE:'Citibank=006-038-728' Unsubscribe

Dear Mr. Devarakonda,
This is with reference to your email dated September 25, 2007.
To withdraw the promotion mailer facility, we require the Coupon A form. The form is available in the nearest NRI centre.
The list of NRI Centers are available in the 'Contact Us' under the "customer service" option in our website www.citinri.com.
We assure you of our best attention at all times.
Warm Regards,
Officer - Customer Care.

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Is the world upside down?

Is the world upside down?
It's a topsy-turvy world out there!